remove highlight
expand all

Get started > Use case scenarios - customizing with business rules > Using a rule to display only 3rd level categories

Using a rule to display only 3rd level categories for incident, request, or change records

In Change, Incident, and Request Management in Service Management, users can select a category for a record. These are the categories found at Administration > Master Data > Categories. For example, Network Access might be a category, appearing as the subcategory of Accounts & Identity which is itself the subcategory of Access (Accounts & Passwords):

SCreenshot of categories

You may want to restrict what categories users can use for change, incident, and request records to third level categories such as Network Access. You can achieve this using the following:

On implementation, only third level categories are displayed (along with their full path).

War diese Antwort hilfreich für Sie?