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Administer > Administer the suite > Configurations


Configurations management enables you to configure the Service Management Automation suite settings.

Important The suite takes several minutes to restart after you change the configurations.

Security tab

Lightweight Single Sign-On (LW-SSO) is a Micro Focus solution that enables a user to log on to one Micro Focus application and gain access to other Micro Focus applications without being prompted for login credentials. The applications that participate in LW-SSO trust the initial authentication and require no re-authentication when the user is moving from one application to another. LW-SSO shares between the applications a token that is signed with the same encryption key that must be configured in each application. With LW-SSO, once users are logged in to the Service Management Automation suite, they can access their authorized suite capabilities without re-login.

To configure LW-SSO in suite, complete the following settings.

Email service tab

The email service enables the system to send email notifications to any mail server that supports Simple Mail Transfer Protocol (SMTP) or Exchange Web Services (EWS). Configuring the email service is mandatory before you can use email related features such as email notifications and survey.

To configure the suite level email service, complete the following settings.

Click Test connection to verify the server connectivity, if the mail server can be connected successfully, click Save.

Export configuration tab

This tab enables you to export the suite configuration data. You can only click Export again after the current export job is completed.

LDAP for UCMDB tab

This tab includes the LDAP settings that enable LDAP users to log in to UCMDB instance and Service Management without re-authentication. If you have configured the LDAP settings during suite installation, the settings are synced to this tab, click Save to enable the settings. You can also modify the settings.

Caution The external LDAP server must not contain the following internal users: sysadmin, admin, UISysadmin, and intgAdmin. The sysadmin user is a super administrator account, and the rest of the users are used by UCMDB to communicate with the data flow probe, UCMDB Browser, and Service Management, respectively.

LDAP server settings

LDAP user settings

LDAP group settings

Smart Analytics tab

Content Group Scaling

If the Smart Search performance is not good enough, you can easily add content for Smart Search to balance the search requests by using more content servers.

To add Smart Analytics content groups, follow these steps:

  1. Click Go to Smart Analytics.
  2. If you decide to add a new content group, click Add New Content Group. Caution When the system successfully adds a content group, the DIH, DAH, and proxy service will restart so that the Smart Search feature stops working until the process is finished. If the system fails to add a new content group, the DIH, DAH, and proxy service will not restart and you can continue to use Smart Search without any downtime.

Smart Analytics Assistant

Smart Analytics Assistant is a tool that enables administrators to perform IDOL administrative actions in Smart Analytics. This tool provides a command line on the user interface enables the administrator to send IDOL actions to Smart Analytics components. For example, you can use this tool for content server maintenance, to check the system status, and for troubleshooting.

To use Smart Analytics Assistant, follow these steps:

Note that some action commands only work with certain Smart Analytics components in the suite. Refer to the following table for detailed descriptions.

IDOL index tab

Service Management uses an IDOL (Intelligent Data Operating Layer) based search. IDOL indexes new information at regular intervals to ensure that new searches return up-to-date results. This tab enables you to set the intervals for Service Management to send updating index requests to the IDOL server, IDOL server processes the requests based on the IDOL system setting.

License expiration notification tab

This tab enables you to define when to send license expiration notification to tenant admin.

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