Learn more about Service Level Management
It is helpful to understand the ITIL v3 view of Service Level Management. It is mainly focused on these tasks:
- Gather service requirements.
- Monitor service levels.
- Report the results of monitoring activities.
When you have a role and responsibilities in Service Level Management, you need to understand the typical workflow, best practice recommendations, the process inputs and outputs, and key performance indicators.
Read the information in the links below to learn more about these concepts and the data that Service Level Management uses.