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Use > Build > Service Asset and Configuration Management > Devices > Edit a device record

How to edit a device record

You can edit a device record to add new information or change existing information.

You can edit multiple records simultaneously by selecting them in the grid and updating them in the Preview pane on the right. For more information, see Mass update.

General tab

Hardware tab

The following fields appear on this tab.

Expand the CPU section to add information about a processor.

  1. Click Add.
  2. Provide relevant information.

You can click Edit to update existing CPU information or Delete to remove it.

Click Add to save the information.

Expand the File system section to add information about a file system.

  1. Click Add.
  2. Provide relevant information.

You can click Edit to update existing file system information or Delete to remove it.

Click Add to save the information.

Expand the Disk device section to add information about a storage device.

  1. Click Add.
  2. Provide relevant information.

You can click Edit to update existing disk device information or Delete to remove it.

Click Add to save the information.

Expand the Network card section to add information about a network card.

  1. Click Add.
  2. Provide relevant information.

You can click Edit to update existing network card information or Delete to remove it.

Software tab

The Software tab has the following sections:

Operating system details

The following fields appear on the device form in the Operating system details section.

Running software

Expand the Running software section.

  1. Click Add.
  2. Provide relevant information.

You can click Edit to update existing running software information or Delete to remove it.

Click Add to save the information.

This section displays the following details of software installed on the device:

Network tab

Expand the IP address section to add information about a network card.

  1. Click Add.
  2. Provide relevant information.

You can click Edit to update existing IP address information or Delete to remove it.

Related records tab

This tab displays a list of related records that are involved with the device.

  • Related records section Displays records with a direct relationship to the device. For example, an incident involving the device.
  • Indirectly related records section Displays records which involve parent system elements connected to this device. For example, a problem involving an application server connected to this device.

In each section, the default sort order is first by record type, then by phase. You can click a column heading to reverse the sort order in any column.

Related CIs tab

When you add a link to the device with a service component, system element, infrastructure and peripheral asset, or other device, you create an internal relationship between the device (whose record you are editing) and that service component, system element record, infrastructure and peripheral asset, or other device.

To add a linked record:

To remove a linked record:

  1. Select the record(s).
  2. Click Remove. The selected items appear in strikethrough text.
  3. Click Save.

Note

  • This action removes the relationship only. It does not delete either record.
  • Service Management regularly synchronizes this information from UCMDB.
  • After deleting a relationship that is synced from UCMDB, the relationship may be recreated by a future sync with UCMDB.

Finance tab

The following fields appear on this tab.

Editing the device form

If you have the appropriate permissions, you can edit the device form. For more information, see How to edit a form and Generic relationship fields.

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