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Use > Run > Service Request Management > Public requests > Effect of public requests on other features

How public requests interact with other Service Management features

If you configure public requests, you should note the following:

Request on behalf

If a user creates a public request for another person, public scope looks at the Location and Organization of the other person.

Shopping cart

If a user submits a request based on an offering with an Allow public setting of Optional, and adds it to the shopping cart, the user is not asked if the request is to be shared as a public request.

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