remove highlight
expand all

Use > Run > Service Request Management > Service Request Management procedures > Create a record from a request

How to create a record from a request

A request can trigger additional records as part of fulfilling the request. For example, the fulfilling the request might trigger a new incident.

You can create incidents and knowledge articles from a request record.

When you create a record from a request record, Service Management automatically creates a relationship between the records.

  • Incident from request. Service Management automatically creates a relationship between the records, and the incident appears in the Related records tab.
  • Idea from request. Service Management automatically creates a relationship between the records, and the idea appears in the Related records tab.
  • Article from request. The knowledge article appears in the request's Related knowledge tab.

Note

  • Data domain assignments are copied when you create an incident from a request.
  • Data domain assignments are not copied when you create an idea or a knowledge or news article from a request.

For more information about data domains, see Data domain segmentation.

To create a record from a request:

Related topics

War diese Antwort hilfreich für Sie?