remove highlight
expand all

Use > Run > Service Request Management > Service Request Management procedures > Use the chat capability

How to use the chat capability

Service Request Management allows you to view and deal with chat requests from users.

Note To view requests, from the main menu, select Run > Service Request > Requests.

In the list view columns for requests, the following fields related to chat requests are available:

  • Chat status Displays the current chat status.
  • Chat last request time Displays the time of the last chat request, if any.

To display a field in the record list, click

Columns icon

Columns and then click the field and OK. For more information, see List view in Service Management user interface.

To view chat requests:

To answer chat requests:

Related topics

War diese Antwort hilfreich für Sie?