How to create a record from a change
Any change can trigger additional records as part of the change process. You can create additional changes, incidents, projects, or knowledge/news articles from a single change. These records are called related records. For example:
- A change request might trigger a change to the infrastructure, or its components.
- A change request might trigger an incident.
When you create a record from an existing record, Service Management automatically creates a relationship between the records.
Data domain assignments:
- Are copied when you create a change or incident from a change.
- Are not copied when you create a knowledge or news article from a change.
For more information about domains, see Data domain segmentation.
To create a new record from a change: