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Use > Build > Change Management > Change Management procedures > Relate change records > Create a record from a change

How to create a record from a change

Any change can trigger additional records as part of the change process. You can create additional changes, incidents, projects, or knowledge/news articles from a single change. These records are called related records. For example:

  • A change request might trigger a change to the infrastructure, or its components.
  • A change request might trigger an incident.

When you create a record from an existing record, Service Management automatically creates a relationship between the records.

Note

Data domain assignments:

  • Are copied when you create a change or incident from a change.
  • Are not copied when you create a knowledge or news article from a change.

For more information about domains, see Data domain segmentation.

To create a new record from a change:

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