You can synchronize data from UCMDB with Service Management.
The following image shows a high level view of how the synchronization works.
- Service Management uses the On-Premise Bridge to communicate with UCMDB.
- The relevant data is pushed to the staging area.
- The data is taken from the staging area, and taken in to Service Management using the Identification Web service.
The following modes of synchronization are supported:
The following picture illustrates the workflow of custom synchronization. In this mode, tasks marked in orange are taken over by the user:
For more information about how synchronization works, see Data flow.
Note After the data from UCMDB is synchronized, any Enrichment rules defined for the relevant record types automatically run on the synced CIs. For more information on Enrichment rules, see Enrichment rules.