Service Asset and Configuration Management model
The Service Management model is a framework to define, manage, and track all individual components that support your organizational business services. Each hierarchical level in the model is a container for one or more components. The Service Catalog provides a list of supported business services that end users can request. The list of available services are organized into categories, such as application services or communications services.
The Service Asset and Configuration Management model uses the category information provided in a service request. The category determines which path to follow through the Service Asset and Configuration Management model to access an individual device that supports a business service in that category.
The following diagram shows the complete Service Asset and Configuration Management model that depends on the category specified in the service request.